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good stuff.
Useful answers. A direct line to the team.
Let’s get your next idea moving.
A LITTLE HELP.Getting startedHow do I get access?+
Existing customers can sign in with their current account. New studios can book a call to discuss production needs and workspace access.
ProductionWhat happens after I select Generate?+
Your request enters the Cleom production queue and appears in your Library. The team reviews your brief and references, creates the work and uploads the delivery to the same request. This is a production request, rather than an instant completed output.
CreateHow do I write a useful video brief?+
Start with the game, the action and the goal. For example: “A 15-second reveal of our forest boss. Open on its eyes, show one attack, end on the game title.” Add the relevant character or gameplay references, then choose duration, quality and aspect ratio. Use @ in the prompt to refer to a specific attached asset.
AssetsCan I use a file I already uploaded?+
Yes. In Create, Canvas, Campaigns and Playable, open the asset picker and choose a saved reference or upload a new one. The separate Assets page shows your source files and where they were used. Removing an item from Assets does not remove it from an existing production request.
CanvasHow do I save a flow without generating?+
Give the flow a name and choose Save flow. Reopen it from the saved-flow selector. A Canvas request also keeps its graph: select Open this flow in Canvas in the Library to reuse it. Use the hand tool or hold Space to pan. Canvas requires a desktop-sized screen.
CampaignsCan I start with just one video variant?+
Yes. Start with one variant, then increase the count one at a time. Set the duration and quality before submitting. The estimate shows the credits for the selected request; check the summary before generating.
Playable & PrototypeWhat is the difference between a Playable and a Prototype?+
Playable is a brief for an interactive ad, including a mechanic, assets and delivery direction. Prototype starts with a short game idea and explores its core mechanic as a rough playable build. A Prototype is an early version to test and refine, rather than a polished ad.
HTML deliveryHow do I play or download an interactive delivery?+
Open the completed Playable or Prototype in Library. Choose Play preview to try it, or Download HTML to save the self-contained file. Playable deliveries are under 5 MB. For an ad placement, confirm the target network’s packaging and SDK requirements with the team before launch.
CreditsHow are credits charged, and how do I add more?+
Video requests use the displayed duration and quality calculation. Campaign estimates include the selected variants. A Playable costs 55,000 credits and a Prototype costs 25,000. Open Credits in the app to request more production capacity from the team. There is no self-service checkout.
Failed requestsWhy did my request fail?+
Open the request in Library to read the team’s explanation. When a request is marked failed through the current workflow, its stored credit charge is returned once. Older records may not include a written reason; send the request ID below if you need us to review one.
AccountI cannot sign in. What should I try?+
Use the email or Google sign-in method you used before. The login page includes password reset. Open cleomai.com directly and allow essential sign-in storage. If the issue continues, tell us your account email, browser and the error you see. Never send your password.
DeliveriesWhy does my Library say a delivery is being updated?+
The team may withdraw a file while preparing a replacement. The original request stays in your history. A new file appears in that same request when it is delivered. Include the request ID if you need an update.