Privacy, plainly.

At Cleom, we treat your data and your creative work with the same care we'd want for our own. This page covers two things: our Privacy Policy (what we collect and why) and our Terms of Service (the rules of using the platform). Cleom operates from the United States (Delaware) and Singapore.

(01) Information we collect

What we collect

When you create a Cleom account, we store:

• Your email address and display name
• Your encrypted password (we never see it in plain text)
• Your generation history — prompts, settings, and output URLs
• Your credit balance and purchase history
• Technical metadata: browser, timestamp, session info

We don't collect anything we don't need to run your account and your generations. That's the whole list.

(02) How we use it

What we do with it

Your data is used for exactly three things:

• Running your generations. Sending prompts to models, storing outputs, tracking credit usage.
• Keeping your account secure. Auth sessions, password resets, fraud detection.
• Improving the product. Anonymous aggregate data on which features get used and where things break.

We don't sell data. We don't share it with advertisers. We don't train external models on your work.

(03) Your outputs

Your work is yours

Everything you generate on Cleom — trailers, ad creative, Steam page kits, images, sequences — belongs to you. You get full commercial rights on every plan. We don't claim a license. We don't use your outputs to train models.

(04) Payments

Payments via Stripe

All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. Your card details go directly to Stripe — they never touch our servers, and we never see or store your full card number. We keep only what we need for your records: the purchase amount, the credit pack, and a receipt reference.

(05) Cookies & analytics

Cookies and tracking

We use two types of cookies:

• Essential cookies for authentication and session management — these can't be disabled without breaking sign-in.
• Privacy-friendly analytics to see which features are used. No cross-site tracking, no ad networks, no fingerprinting.

You'll see a cookie banner on your first visit. Decline if you like — everything still works.

(06) Data retention

How long we keep it

We retain your account data for as long as your account is active. Generations stay in your history until you delete them or delete your account.

When you delete your account, everything goes: profile, generations, credit logs. It's permanent and usually takes under a minute. Some backups may persist for up to 30 days for disaster recovery, then get wiped automatically.

(07) Your rights

What you can do

Under GDPR and equivalent laws, you have the right to:

• Access everything we store about you
• Export your data in a readable format
• Correct anything that's wrong
• Delete your account completely
• Opt out of analytics (already the default if you decline cookies)

Email us at hello@cleomai.com and we'll handle any of these within 7 days. No forms, no hoops.

(08) Security

How we keep it safe

We use industry-standard encryption in transit (TLS) and at rest. Passwords are hashed with bcrypt. Authentication runs on Firebase Auth. Generations and user data live in Firestore with strict access rules, so only your account can read your own data.

No system is perfectly secure. If we ever have a breach, we'll tell you — fast, direct, and without PR spin.

(09) Changes

When this changes

If we update this policy in a way that materially affects how your data is handled, we'll email you before the change takes effect. Small wording fixes get updated silently, with the "Last updated" date at the top.

(T-01) The service

What Cleom is

Cleom is the creative OS for game studios — a platform for producing ad campaigns, Steam page kits, cinematic, character and environment trailers, images, and Free-Roam Studio sessions. The service is provided as-is and evolves continuously; features may change, improve, or be retired as the platform develops.

(T-02) Your account

Your account

You're responsible for keeping your credentials secure and for everything that happens under your account. One account per person or studio seat; don't share logins. You must be at least 16 (or the age of digital consent where you live) to use Cleom.

(T-03) Credits & billing

Credits and billing

Cleom runs on a credit-based, pay-as-you-go model — credit packs from $49 for 5K up to $7,500 for 1M credits. Purchased credits don't expire while your account is active. Credits spent on completed generations are non-refundable; if a generation fails on our side, those credits are returned automatically. All transactions are processed by Stripe.

(T-04) Acceptable use

Acceptable use

Use Cleom for creative work, not abuse. Don't generate content that's illegal, infringes third-party IP you don't hold rights to, impersonates real people without consent, or attempts to circumvent platform safety systems. Don't scrape, reverse-engineer, or resell the service. We may suspend accounts that violate these rules — with notice, except in severe cases.

(T-05) Ownership

Intellectual property

You own your outputs, full commercial rights included (see Privacy section 03). You also retain all rights to the assets, lore, and brand material you upload — you grant us only the limited license needed to process them for your generations. The Cleom platform, brand, and software remain ours.

(T-06) Liability

Disclaimers and liability

Cleom is provided "as is" without warranties of any kind. To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose. We're not liable for indirect or consequential damages, including lost profits or lost data beyond our retention commitments above.

(T-07) Governing law

Governing law and changes

These terms are governed by the laws of the State of Delaware, USA. If we make material changes to the terms, we'll email you before they take effect. Continued use after that date means you accept the updated terms. You can close your account at any time.